Most news about the use of AI in the legal world tends to focus on ethical slipups like relying on ChatGPT to draft briefs or do legal research. But behind the headlines, courts and law firms are becoming incresingly proficient with using generative AI to perform routine administrative and bureaucratic tasks. A good example is the use of AI to streamline human resources work for the courts. In a recent webinar hosted by the National Center for State Courts and Thompson Reuters, participants pointed out that among other things, HR managers can employ AI to more quickly craft job descriptions and performance reviews.
Of course, AI is still a new and somewhat unpredictable technology, and there are real concerns about hallucination, infringement of intellectual property, and exposure of confidential information. But the technology is rapidly improving and meaningful protocols will be in place soon enough. Court and law firm administrators would do well to see AI as another potentially time-saving tool in the tool kit, no different from word processing software or copy machines in earlier generations.